Frequently asked questions
Will my cat actually use it, or will she sit in the box it came in?
We're not going to promise you she will — nobody who has ever met a cat could promise that. What we can tell you is what moves the odds: put it where she already scratches, not where you'd prefer it lived. If she works the sofa arm, put it beside the sofa arm. Most cats investigate a new enclosed space within a day or two, and the corrugated texture is the part that does the convincing.
How big is it?
Assembled, it's 48 cm wide × 28 cm deep × 51 cm tall — about 18.9" × 11.0" × 20.1". Roughly the footprint of a side table, and about sofa-arm height, which is exactly where you want it. It arrives flat in a 28 × 18 × 45 cm box and you assemble it.
Is it big enough for a large cat?
The upper deck runs the full 48 cm width of the unit, so a full-grown cat can stretch out on top. The lower hideout is enclosed — a very large cat will fit through the doorways but will find it cosy rather than roomy. If your cat is on the larger side, the top deck is where she'll spend her time.
Can two cats use it at the same time?
Yes — that's the reason for the two floors and the two separate doorways. One on the deck, one inside, and neither has to walk past the other to get in. In a multi-cat house, that separation is most of the point.
How long does the cardboard last?
It depends entirely on your cat. Corrugated cardboard is a wear surface — it's meant to be shredded, and a determined daily scratcher will visibly work through the panels over months. That's the trade: the cardboard wears instead of your sofa. The wood frame is the part that lasts.
How hard is the assembly?
It ships flat and goes together with the included screws and hardware. It's a screwdriver job, not a workshop job.
Where does it ship from, and how fast?
From our US warehouse. We dispatch in 1–3 business days and it's typically delivered in 3–5 business days, with tracking. Shipping within the US is free. See Shipping & Delivery.
Do you ship outside the US?
Not at the moment. We ship within the United States only.
What if it arrives damaged?
Email support@staynear.shop with your order number and a photo. We'll replace it or refund you at our cost — you won't pay return shipping.
Can I return it if I change my mind?
Yes — 30 days, unused and in the original packaging, with return shipping paid by you. The full details are on our Returns & Refunds page.
Why is there only one product?
Because we'd rather do one thing properly than list forty things we've never touched. See Our Story.
Still have a question?
Email support@staynear.shop — usually answered within one business day.