30-Day Money-Back Guarantee
Your family's safety and peace of mind come first. If the StayNear Bedside Safety Rail isn't right for your home, return it within 30 days of delivery for a full refund of the product price.
How to start a return
Email support@staynear.shop with your order number and reason. We reply within 24 hours with a return address and simple instructions.
Conditions
- Items should be in resellable condition with all parts and original packaging.
- Return shipping is the customer's responsibility unless the item arrived damaged or defective.
- Arrived damaged or faulty? Send a photo and we'll cover a full replacement or refund at no cost to you.
Refund timing
Once your return is received and inspected, your refund is issued to the original payment method within 3–5 business days.
We're real people and happy to help: support@staynear.shop